A INTELIGÊNCIA ARTIFICIAL COMO ALIADA NO ATENDIMENTO PSICOLÓGICO:UM LEVANTAMENTO DAS FERRAMENTAS DISPONÍVEIS PARA AUXILIAR NA SAÚDE MENTAL

Área temática: Tecnologia e Saúde

Abstract

This study discusses the use of Artificial Intelligence (AI) as a complementary tool in psychological care, highlighting its role in supporting both patients and professionals in the field. The relevance lies in the growing application of digital technologies in mental health, making services more accessible, practical, and efficient. The main objective is to conduct a survey of applications that use AI as support in the therapeutic process, as well as to describe how automation can systematize processes such as screening, scheduling, and the analysis of psychological data. The methodology was based on a bibliographic review of studies published between 2020 and 2024, using specific Portuguese descriptors. After the selection process, four relevant articles were included in the study. Results indicate that platforms such as Woebot, Wysa, Replika, and Ellie offer emotional support through Cognitive Behavioral Therapy (CBT) techniques, mindfulness exercises, and analysis of behavioral patterns. Although these tools offer benefits such as cost reduction and faster service delivery, they do not replace the psychologist’s role, as they lack empathy, intuition, and the ability to interpret emotions deeply. It is concluded that AI should be seen as an ally in the therapeutic process, promoting more accessible and efficient practices when used ethically and responsibly. The study contributes to the reflection on the conscious use of technology in psychology and suggests future research to improve these systems.